Effective Date: January 1, 2026
General Policy
Payments made through UCL Portal are generally
non-refundable once a service request has been
submitted for processing.
Eligible Refund Cases
Refunds may be considered only in the following
situations:
- Duplicate payment
- Technical failure resulting in unsuccessful transaction
- Payment deducted but service request not created
- Other cases approved by management after review
Non-Refundable Situations
Refunds will not be provided for:
- User errors
- Incorrect information submitted by users
- Service rejection by authorized providers
- Delays caused by third-party systems
- Change of user decision after request submission
Processing Time
Approved refunds may take
7 to 15 business days
depending on the payment method and banking systems involved.
Contact
For refund related requests, contact our support team
with transaction details and proof of payment.
Note:
Refund requests are reviewed individually and approval
is subject to verification and compliance checks.